Additonal Information

Unloading of your Quartz - 

At FE STONE, we pride ourselves on providing our customers with the best possible service. When it comes to unloading containers, our staff are more than happy to come out and show you how to do this correctly the first time. We'll provide you with all the details you need to ensure the safety of these containers, such as the correct handling procedure and the appropriate safety equipment needed. If you need further information on this, please don't hesitate to contact us. We are always available to answer your questions and provide you with the best possible customer service experience.

Heat Resistance - 

Although it is more heat resistance, than most surfaces around the home, all stone products can be
damaged by sudden and extreme temperature changes, especially near the edges. We also recommend a hot pad or
trivet be placed under cooking units such as electric frying pans, crock pots or toaster ovens
Quartz is more heat resistant than other stone surfaces including most granite, marble and limestone; and is not affected by temperatures lower than 150°C (300°F).

However, like all stone material, quartz can be damaged by sudden and rapid temperature changes.

Therefore, we suggest that hot pots, saucepans, and frying pans never be directly placed on the surface.

We recommend that the use of a chopping board, hot pad or trivet be placed on the surface under cooking units such as electric frying pans, deep fat fryers, crock pots, roaster ovens, etc.

What should I avoid? - 

It’s important to be aware that like any other surface, Quartz can be permanently damaged if exposed to strong chemicals and solvents. These can damage its physical properties. Never clean your Quartz surface with products that contain Trichlorethane, dichloromethane or Methylene chloride, such as paint removers or strippers.

Avoid the use of highly aggressive cleaning agents such as oven/grill cleaners and dishwasher polishing agents that have high alkaline/pH levels (pH 8.5 or higher). Products containing oils or powders may leave a residue and should be rinsed off thoroughly. Should your surface accidentally be exposed to any of these damaging products, rinse immediately with clean warm water to neutralize the effect. Doing the following will Keep your quartz looking new for longer. we do also advise giving it a proper stone clean 3 – 4 times a year this will help keep the shine to your Quartz and keep it looking fresh and new.

Scratch Resistance - 

The Quartz Stone is a harder material; however avoid abuse of the surface by refraining from using sharp objects such as sharp knives or screw drivers directly onto the surface.

We advise using a chopping board, when cutting on the surface.

Metal Marks can stay of the quartz surface when cutting, these can be removed with “CIF Cleaner", and a soft cloth.

Rust & Metal Marks:
Place a small amount of Barkeeper’s Friend® power spray or oxalic acid on a damp cloth. Do not use
an abrasive scourer. Wipe away very gently, in a circular motion. Rinse thoroughly with warm water,
and dry with a soft cloth or paper towel. Follow these instructions carefully to avoid damaging the
surface

For more information please contact us.